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Account Manager, Pre-Operative - Midwest

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<strong>Job Description Summary</strong><br>T<br><br><strong>Job Description</strong><br><br>We are<b> the makers of possible </b><br><br>BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. <br><br>We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a <b>maker of possible</b> with us. <br><br><b>Position Responsibilities</b><br><ul><li>Contract Execution <br><ul><li>Business reviews</li><li>Alignment with strategic sales teams on key IDNs</li><li>Contract compliance management</li></ul></li><li>Required to maintain an up-to-date business plan detailing strategy to maintain and grow business.</li><li>Growing an established portfolio, through education and servicing and proper utilization of current products.</li><li>Attend and support local and regional conferences.</li><li>Seek, develop, and maintain relationships with key contacts across a large geographic territory.</li><li>Demonstrates thorough knowledge and understanding of relevant clinical education and training, products, and services.</li><li>Participates in or leads pre-sales support, assessment and evaluation of new products and services.</li><li>Participates in or leads the post-sales assessment, design, implementation and monitoring of new products and services.</li><li>Develops, plans and manages customer training programs.</li><li>Serves as lead consultant and resource to internal and external customers.</li><li>Makes recommendations that will drive customer acceptance and utilization of new products and services.</li><li>Identifies and communicates opportunities for product improvement using direct customer feedback.</li><li>Participate and manage customer assessments and assist in developing plan for customer process standardization.</li><li>Assist with field and/or classroom training of new Pre-Op Account Managers.</li><li>Reports customer complaints in accordance with BD's complaint procedures.</li><li>Conduct business with integrity and in accordance with BD's Code of Ethics, BD Way, and all applicable policies, rules, and procedures.</li><li>Ability to support BD Commercial Excellence by complying with daily, weekly, and monthly management rigor focused on growth to drive disciplined process excellence and accountability in SalesForce.</li><li>Successfully train on and consistently apply the BD Way of Selling.</li><li>Performs special projects and other duties as assigned.</li></ul><br><br><b>Minimum Qualifications:</b><br><ul><li>Bachelor's degree required. Advanced degree preferred.</li><li>Travel - Approximately 60-75% of work time will be spent traveling locally and nationally which will include overnights.</li><li>Must possess and maintain a valid state-issued license driver's license with 3 years of consecutive driving history and meet BD's auto safety standards required.</li></ul><br><br><b>Preferred Qualifications:</b><br><ul><li>2+ years of relevant Sales/Account Management/Customer Success experience preferred. Acute Hospital experience preferred.</li><li>Clinical work experience and/or educational background preferred.</li><li>Expertise with Microsoft Office including PowerPoint, Excel and Outlook</li><li>Strong interpersonal, communication, organizational and planning skills.</li></ul><br><br>At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.<br><br>For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.<br><br><b>Why Join Us?</b><br><br>A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. <br><br>To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. <br><br>To learn more about BD visit https://bd.com/careers <br><br>Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.<br><br>Required Skills<br><br>Optional Skills<br><br><strong>Primary Work Location</strong><br>USA RI - Warwick<br><br><strong>Additional Locations</strong><br><br><strong>Work Shift</strong>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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