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Urgently Hiring: Hybrid Customer Care Professional – Corporate Card Member with American Express

Other Jobs To Apply

Join the American Express Team: Where Customer Experience Meets Exceptional Growth Opportunities

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join Team Amex, you'll become part of a dynamic team that values growth, learning, and exceptional customer service. We're looking for a skilled and passionate Hybrid Customer Care Professional - Corporate Card Member to join our team and help us deliver the world's best customer experience every day.

About American Express

American Express is a leading global payments and travel company that provides a range of products and services to individuals and businesses. Our company values are built around providing exceptional customer experiences, integrity, and a commitment to our colleagues and communities. We're a diverse and inclusive workplace that offers opportunities for growth, learning, and career development.

Job Highlights:

  • Start Date: Immediate openings available
  • Position: Hybrid Customer Care Professional - Corporate Card Member
  • Company: American Express
  • Compensation: Competitive salary with bonus incentives and comprehensive benefits
  • Location: Remote (with flexible working arrangements)

What You'll Do as a Hybrid Customer Care Professional - Corporate Card Member

As a Customer Care Professional, you'll play a critical role in delivering exceptional customer experiences to our Corporate and Small Business Card Members. Your day-to-day responsibilities will include:

  • Servicing inbound calls from Corporate and Small Business Card Members to understand their needs and recommend the right American Express benefits or services
  • Delivering high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of American Express Corporate Card services
  • Building rapport, understanding customer needs, handling objections, and providing world-class customer service
  • Responding to questions concerning accounts in a fast-paced, structured customer care environment
  • Documenting necessary account information according to established policies and procedures, and adhering to all Regulatory and Compliance guidelines related to servicing and sales practices

Key Responsibilities:

Core Responsibilities:

  • Provide exceptional customer service to Corporate and Small Business Card Members via inbound calls
  • Develop a deep understanding of American Express products and services to make recommendations and resolve customer inquiries
  • Work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment
  • Document account information and adhere to Regulatory and Compliance guidelines

Additional Responsibilities:

  • Continuously improve product and service knowledge to stay up-to-date on the latest developments and offerings
  • Collaborate with colleagues to share best practices and provide support
  • Participate in training and development programs to enhance skills and knowledge

Requirements and Qualifications:

Essential Qualifications:

  • Two years of customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
  • Proven success in a customer service call center environment (two years+)
  • Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment
  • Open availability for scheduling
  • High School diploma or equivalent required; Bachelor's degree preferred

Preferred Qualifications:

  • Experience working with corporate or small business card products
  • Knowledge of financial services and products
  • Certifications or training in customer service, sales, or financial services

Skills and Competencies:

To succeed as a Hybrid Customer Care Professional - Corporate Card Member, you'll need:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong attention to detail and organizational skills
  • Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits:

At American Express, we're committed to helping our colleagues grow and develop their careers. As a Hybrid Customer Care Professional - Corporate Card Member, you'll have access to:

  • Comprehensive training and development programs
  • Career advancement opportunities within the company
  • Mentorship and coaching programs
  • Education benefits, including tuition reimbursement and student loan assistance

Work Environment and Company Culture:

At American Express, we prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health. Our company culture is built around:

  • Diversity, equity, and inclusion
  • Integrity and accountability
  • Customer obsession
  • Collaboration and teamwork

Compensation, Perks, and Benefits:

We offer a competitive salary and comprehensive benefits package, including:

  • Competitive base salaries
  • Bonus incentives
  • 6% company match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • 20+ weeks paid parental leave for all parents
  • Free access to global on-site wellness centers
  • Free and confidential counseling support through our Healthy Minds program

Why Join American Express?

At American Express, we're committed to backing our customers, communities, and each other. As a Hybrid Customer Care Professional - Corporate Card Member, you'll have the opportunity to:

  • Make a meaningful impact on our customers' lives
  • Grow and develop your career
  • Work with a diverse and inclusive team
  • Enjoy a range of benefits and perks

How to Apply:

If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, please submit your application today.

Apply To This Job

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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Common Interview Questions And Answers

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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