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Level 1 IT Technician

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About Us:


Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team Technician on our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.


About The Role:


As a Fast Team Technician at Digacore Consulting, LLC, the candidate will be responding to entry level ticket requests and working them to a resolution, while escalating when appropriate. The position includes remote troubleshooting and may require some field work. Responsibilities include regular communication with clients throughout the ticket resolution process.

The individual must possess excellent customer service and communication skills with a friendly disposition towards clients. The position requires the ability to work well in a fast-paced environment with a true sense of urgency and the capability to multi-task, prioritize, time manage and take full ownership of responsibilities.


Requirements:

We are willing to train the right candidate who possesses the minimum requirements.

  • Experience working in a ticketing system
  • Experience providing direct customer service
  • Excellent problem-solving skills and attention to detail
  • Effective communication skills, both verbal and written
  • Ability to work with a team
  • Ability to take full ownership of tasks and responsibilities
  • The ability to work in a fast-paced environment and enjoys multitasking
  • Either relevant coursework, degree or certification or professional IT work experience
  • Willingness to learn and adapt to new technologies and procedures

Preferred Qualifications:

  • Familiarity with Microsoft operating systems and productivity applications
  • Experience working in Active Directory is a plus
  • Experience with Microsoft 365 Administration
  • Network troubleshooting

Benefits:

  • Nationwide Medical Insurance
  • Dental Insurance
  • Life insurance gifted to all employees
  • Long-term disability insurance gifted to all employees
  • HSA and FSA options
  • 401k match
  • Generous paid time off
  • Mental health days
  • $500 sign on bonus
  • Paid certification assistance

We are an Equal Opportunity Employer!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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