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Salesforce Admin (Remote) - Service Desk Operations

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<strong>Company Description</strong><br><br>Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them to save time and money.<br><br>We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.<br><br>We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at <strong>experianplc.com</strong>.<br><br><strong>Job Description</strong><br><br>Reporting to the Senior Manager, Application Support, you will support our Partner Solutions client/member platform and associated services and systems, provide excellent customer service, and help resolve customer application issues.<br><br>Support Responsibilities:<br><ul><li>You will research, diagnose complex software issues raised by clients/members</li><li>Assessment alert/exception conditions raised by our Operations teams.</li><li>You will develop, test, and then implement SQL queries to aid in the investigation and analysis of issues</li><li>Examine error logs and database content to determine the cause of a problem</li><li>You will document and implement workaround solutions wherever possible</li><li>Document steps to reproduce issue for internal and external resources</li><li>Document processes, procedures, and technical instructions for future reference</li><li>Create/manage production/staging support tickets</li></ul><br><br><strong>Qualifications</strong><br><ul><li>Bachelor's Degree in Computer Science or related field</li><li>3+ years of development or technical support experience</li><li>Experience with Salesforce including Tier 2 support for Salesforce related issues.</li><li>Resolve login problems, permission errors, and data access issues. Salesforce Admin Certification</li><li>Experience with MuleSoft including Investigating and resolving complex integration issues across systems connected with MuleSoft.</li><li>Analyze logs and error messages from Anypoint Runtime Manager and external monitoring tools (e.g., Splunk, Datadog)</li><li>Experience supporting sites using API and SDK integration</li><li>You have knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting</li><li>You can work with DataDog and Splunk to analyze log data and trouble shoot issues</li><li>You can troubleshooting and implementing Web technologies</li><li>You have worked with Amazon cloud technologies</li><li>You have knowledge of programming and software development concepts</li><li>Demonstrated experience approaching a problem from different angles, analyzing pros and cons of different solutions capabilities with customers</li><li>You can handle on-call activities</li><li>You have ServiceNow ITSM experience</li></ul><br><br><strong>Additional Information</strong><br><br><strong>Benefits/Perks:</strong><br><ul><li>Great compensation package and bonus plan</li><li>Core benefits including medical, dental, vision, and matching 401K</li><li>Flexible work environment, ability to work remote, hybrid or in-office</li><li>Flexible time off including volunteer time off, vacation, sick and 12-paid holidays</li><li>Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html</li></ul><br>At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.<br><br>Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.<br><br>#LI-Hybrid

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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