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Experienced Vacation Rental and AirBNB Customer Support Assistant for blithequark

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Join blithequark: Elevating Guest Experiences in the Vacation Rental Industry

At blithequark, a pioneering vacation rental property management company based in the United States, we're dedicated to redefining the landscape of short-term rentals through exceptional customer service and innovative property management solutions. As a rapidly growing company, we're on the lookout for a highly skilled and motivated Customer Support Assistant to join our remote team. If you're passionate about delivering outstanding guest experiences and have a knack for problem-solving, we invite you to be part of our dynamic team.

About the Role: Vacation Rental/AirBNB Customer Support Assistant

This is a full-time, 100% remote position, requiring 40 hours of commitment per week. As a Customer Support Assistant at blithequark, you will be the frontline representative for our guests, ensuring their interactions with our vacation rental properties are nothing short of exceptional. Your expertise and dedication will be crucial in fostering a loyal customer base and enhancing our brand's reputation in the competitive vacation rental market.

Key Responsibilities

  • Guest Communication: Handle all daily guest communications via text, email, and platform messages in a professional and timely manner, addressing inquiries and concerns promptly.
  • Issue Resolution: Resolve guest complaints and issues according to blithequark's standard operating procedures, ensuring guest satisfaction and loyalty.
  • Vendor Coordination: Liaise with vendors to schedule repairs and maintenance for our vacation rental properties, ensuring they remain in top condition for guests.
  • Turn Process Management: Oversee the turn process for each unit, ensuring that cleaning teams are properly assigned and that properties are ready for incoming guests.
  • Process Improvement: Contribute to the development of processes and systems aimed at enhancing the overall guest experience, making our services more efficient and guest-friendly.
  • Review Management: Provide timely reviews of guests on platforms like AirBnB and Vrbo, helping to maintain high standards and foster a positive community.
  • Content Creation: Engage in blog writing about vacation rentals for our company website, increasing our online visibility and appeal to potential guests.

Essential Qualifications and Skills

To excel in this role, you must possess:

  • A minimum of 2 years of remote customer service experience, preferably with US-based businesses, showcasing your ability to work independently and manage customer interactions effectively.
  • Direct experience within the vacation rental industry, understanding the nuances of guest expectations and the operational demands of managing short-term rentals.
  • Proficiency in Microsoft and Google Suite, with the ability to adapt to new software and technologies.
  • Familiarity with communication and management tools such as Slack, Notion, Field Scheduling, and CRM software, highlighting your tech-savviness.
  • Reliable internet/WiFi and high-quality audio equipment, ensuring seamless communication with guests and team members.
  • Excellent written and spoken English and Spanish skills, enabling you to communicate effectively with a diverse range of guests.
  • A strong work ethic and a proven track record of delivering results, demonstrating your reliability and commitment to excellence.
  • Punctuality and reliability, with a consistent record of showing up on time and meeting deadlines.

Preferred Qualifications

While not mandatory, having additional skills or experiences in the following areas can make you a more competitive candidate:

  • Experience with content management systems (CMS) and blogging platforms, which can enhance your ability to create engaging content for our website.
  • Knowledge of SEO principles and how they apply to blog writing and online content, helping to increase our website's visibility.
  • Previous experience in managing or coordinating with cleaning services or maintenance vendors, which can be beneficial in managing the turn process and vendor coordination.

Career Growth and Learning Opportunities

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Assistant, you'll have the opportunity to:

  • Develop your customer service skills in a dynamic and supportive environment.
  • Gain insights into the vacation rental industry, including property management and guest experience enhancement.
  • Enhance your technical skills through the use of various software and tools relevant to customer support and property management.
  • Explore content creation and blogging, potentially developing your writing and SEO skills.

Work Environment and Culture

As a 100% remote company, blithequark offers the flexibility to work from anywhere, provided you have a reliable internet connection and a dedicated workspace. Our culture is built around:

  • Collaboration: We believe in working together as a team, supporting each other to achieve our goals.
  • Innovation: We're always looking for new ways to improve our services and guest experiences.
  • Integrity: We conduct our business with honesty and transparency, valuing trust and respect in all our interactions.

Compensation and Benefits

We offer a competitive compensation package that includes:

  • A monthly base salary ranging between $1,000-$1,120 USD, processed bi-weekly via Wise or a similar platform.
  • Opportunities for professional growth and development within a growing company.
  • A flexible, remote work environment that allows you to balance your work and personal life effectively.
  • A culture that values and supports its team members, fostering a positive and productive work environment.

Schedule

This role requires working 40 hours per week, Monday through Friday, from 10:00 am to 6:00 pm PDT. We're looking for someone who is committed to our schedule and can consistently meet our operational needs.

How to Apply

If you're a motivated and experienced customer support professional looking for a new challenge in the vacation rental industry, we encourage you to apply. Please ensure that you submit all required information through our application form, including a resume and a voice or video recording of at least 30 seconds in English. Applications that do not meet these requirements will not be considered.

At blithequark, we value your interest in joining our team and look forward to reviewing your application. Thank you for considering a career with us.

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